hdr Residential

On average, a gallon of tap water from Madison Utilities is less than one penny. When you compare that to the gas you put in your car or the milk for your cereal, water is still one of the best deals around. Here at Madison Utilities, we strive to keep it that way. View our Rate Resolution for details.

In addition to providing low-cost water, we also provide wastewater services to the residents and businesses located in the City of Madison. For more information about our residential services call (256) 772-0253 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it. .

New Customers

You must come to the Madison Utilities office to establish service. The office is located at 101 Ray Sanderson Drive. Please visit our establish/discontinue servicepage for additional requirements and fees.

Existing Customers

Follow the links below to our common customer service requests:

Report an Outage

During office hours, you can report an outage by calling (256) 772-0253, emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it. , or by submitting information to our online customer feedback form. In case of an after-hours emergency, please call (256) 508-8916. If there is no answer, an answering service will take your call and an on-call service person will return your call as soon as possible.

Provide Feedback

We love to hear from our customers and are always looking for ways to improve our services. We invite you to provide feedback through our online customer feedback form, by calling us at (256) 772-0253, by emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it. , or by visiting our main office at 101 Ray Sanderson Drive.

Water Quality

For more information about our water quality, please view the latest Annual Drinking Water Quality Report. You can also contact us at (256) 772-0253, email us at This email address is being protected from spambots. You need JavaScript enabled to view it. , or visit our main office at 101 Ray Sanderson Drive.

Trash and Recycling

We do not handle bulk and household trash and recycling services. Please contact the following companies for more information about those services:

  • Bulk Trash (Large Bulk Items): For service questions, please contact the City of Madison Street Department at (256) 772-0000.
  • Household Trash Service (Green Trash Can): For service questions regarding your weekly household trash pickup, please contact Madison County Sanitation at (256) 532-3718.
  • Recycling Program (Blue Bins): The recycling program for Huntsville City, Madison City, and Madison County is administered by The Solid Waste Disposal Authority and operated by Allied Waste (formerly BFI). You can reach Allied Waste at (256) 830-2467.